Ongoing Support
Surviving the fourth trimester
Everything You Need to Confidently Care for Your Newborn
Congratulations on your new arrival!
This easy-to-follow newborn online guide explains everything you need to know about caring for your new baby from the moment you get home, giving you confidence and support as you navigate this exciting journey.
This resource is designed specifically for new parents who would like some guidance caring for their newborn baby and establishing a healthy routine. It’s everything you need to know all in one place.
Here from Carmel:
Shipping & Returns
Shipping & Returns
Our swaddle comes with a 12-month warranty against defects and faults. You are entitled to a replacement or refund if the swaddle has any fault from manufacture. Calm Babies does not cover any accidental damage, or fair wear and tear.
Please contact calmbabies@gmail.com if you need to return a product. A return will only be accepted if the customer has contacted Calm Babies prior to sending the item(s) back. Any package returned without a valid Return Authorization issued by Calm Babies clearly marked on the outside of the box, will be refused. You will be responsible for any shipping costs on returns.
Unfortunately – we cannot provide refunds or returns for change of mind or for used swaddles as this poses hygiene issues.
Ongoing Support
Ongoing Support
With Calm Babies you are never left on your own. Full support packages offer continued support and guide support is available with the quick add-on calls. Reach out when you need support!
Support FAQs
Orders & Support
How can I place an order?
Placing an order is quick and easy. Simply browse our online store, select the products you desire, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Afterpay and other secure online payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.
How long will it take to receive my order?
For Calm Swaddle orders we strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-2 business days for processing. Shipping times may vary depending on your location. You can find more information about estimated delivery times on our website or contact our support team for specific inquiries.
For online guides, you will be provided with a download link immediately after purchase. Please contact us directly if you have any issues accessing your guide.
Can I track my order?
Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.
What if I have questions or need assistance with my order?
We're here to help! If you have any questions or need support regarding your order, we are available to assist you. You can reach out to us through our contact form, email, or phone. We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.
Over 30 Years Experience
Gentle Responsive Settling
