At Calm Babies, we are committed to providing high-quality products, education, and support to families. Please read our Refund & Exchange Policy carefully before making a purchase.

Digital Products, Online Guides, Downloads & Consultations

All purchases of digital products, online guides, downloadable resources, sleep plans, consultations, and other digital services are final.

Due to the nature of these products and services, we do not offer refunds, returns, exchanges, credits, or cancellations for:

• Change of mind
• Incorrect purchases
• Failure to use the product or service
• Dissatisfaction with outcomes
• Circumstances outside of our control
• Partially used products or services
• Missed consultations or appointments

By purchasing any digital product, download, guide, sleep plan, or consultation from Calm Babies, you acknowledge and agree that all sales are final and non-refundable.

Calm Swaddle Exchange Policy

For hygiene and sanitary reasons, we do not accept returns or provide refunds for Calm Swaddles due to change of mind.

However, we may offer an exchange if:

• The Calm Swaddle is unopened.
• The original packaging remains sealed and in resalable condition.
• The exchange request is made within 14 days of delivery.

Customers are responsible for all costs associated with returning the product and the shipping costs of the replacement item.

Calm Babies reserves the right to refuse an exchange if the product has been opened, used, washed, damaged, or returned in a condition that prevents it from being resold.

Faulty Products

If your Calm Swaddle arrives faulty, damaged, or defective, please contact us within 7 days of receiving your order.

Where a product is confirmed to be faulty, Calm Babies will provide a replacement product or another remedy as required under Australian Consumer Law.

Photos and details of the fault may be requested to assist with the assessment.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies available to consumers under Australian Consumer Law.

Contact Us

For exchange requests or assistance with faulty products, please contact:

support@calmbabies.com.au

By placing an order with Calm Babies, you acknowledge that you have read, understood, and agreed to this Refund & Exchange Policy.